Privacy Policy

Effective Date:

12/18/2024

1. Introduction

Welcome to HealthLucid. We are committed to protecting the privacy of your personal, health, and financial information. This Privacy Notice explains:

• What information we collect,
• How we use, share, and protect it,
• Your rights and choices, and
• How you can contact us with questions or concerns.

2. Scope of This Privacy Notice

This Notice applies to information we collect through our employee benefits app and any related services we provide (collectively, the “Services”). It also covers information we may collect from other sources in connection with providing these Services to you.

3. Information We Collect

1. Personal Information
   • Name, email address,phone number, age, and other identifiers necessary to verify your identity and administer benefits.
2. Medical, Dental and Vision Information (Protected Health Information)
   • Enrollment and eligibility data for medical, dental and vision plans, healthcare provider information, claims, or other information that may be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable laws
3. Financial Information
   • Income information to calculate tax savings or growth potential at retirement s. Certain financial information may be subject to additional privacy laws such as the Gramm-Leach-Bliley Act (“GLBA”)
4. Device and Usage Information
   • Internet Protocol (IP) address, device identifiers, browser type, operating system, app usage logs, and other technical data to help us improve our Services and provide security monitoring.
5. Cookies and Similar Technologies
   • We may use cookies, beacons, and similar tools to enhance your experience, remember preferences, and track usage. Where required by law, we will obtain your consent before collecting cookie data.

4. How We Collect Your Information

• Directly from You: When you create an account, fill out forms, or otherwise voluntarily provide information through our Services.
• Automatically: Through cookies, device identifiers, and other tracking technologies.
• From Third Parties: Benefit providers,healthcare providers, or your employer (if they provide us with data to facilitate benefit services).

5. How We Use Your Information

We use your information for the following purposes:

1. Benefits Administration: To manage eligibility, enrollment, and claims for medical, dental, and financial benefits.
2. Improve customer service: Provide relevant information when you contact us or our partners for support on using your company provided benefits
3. Customer Service: To respond to inquiries, provide support, and communicate important updates or changes to your benefits.
4. Understanding benefits: We use your phone number and email to clarify coverage and answer your questions.
5. Improve health: Provide appointment reminders, treatment recommendations, free preventive care  or health-related benefits and services.
6. Improve health: Provide appointment reminders, treatment recommendations, free preventive care  or health-related benefits and services.
7. Regulatory Compliance: To comply with applicable laws and regulations, including HIPAA, GLBA, and other state and federal privacy and security requirements.
8. Service Improvement: To analyze usage trends, monitor performance, and develop new features or services.
9. Security: To detect, investigate, and prevent security incidents or unauthorized access to our systems and data.
10. Other Legitimate Business Purposes: As permitted by law, to protect our rights, the rights of others, or to enforce any terms or agreements.
11. Operations: Improve the quality, safety, and cost-effectiveness of the services we deliver, conduct data analysis and manage our business.
12. Compliance With Law: Respond to legal requirements, court orders, or subpoenas, and comply with other government or regulatory requests.
13. Marketing purposes: None of your information is sold or marketed 

6. How We Share Your Information

We may share your information in the following ways:

1. With Your Consent: When you explicitly authorize us to share information with third parties.
2. Service Providers: With trusted vendors, consultants, and service providers who need access to your data to carry out any services you requested(e.g. booking lab appointment, search for lower priced medication).
3. Healthcare Providers and Insurers: As necessary to administer your benefits, process claims, or coordinate care.
4. Business Associates: If applicable under HIPAA, we enter into Business Associate Agreements (BAAs) to ensure compliance when sharing Protected Health Information.
5. Legal or Regulatory Requirements: To comply with subpoenas, court orders, or other legal process, or as otherwise required by law.
6. Business Transfers: In connection with a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of the deal.

7. Your Rights and Choices

Depending on the applicable laws (e.g., HIPAA, state privacy laws like the California Consumer Privacy Act), you may have the right to:

• Receive a Copy: Obtain a copy of your health records or other data in a readily usable format.
• Access and Correct: Request access to or correction of your personal, health, or financial information.
• Request Restrictions: Ask us not to use or share certain health information for treatment, payment, or operations
• Opt Out: Where applicable, opt out of certain data sharing or marketing communications.
• Request Deletion: Ask us to delete certain information, subject to legal exceptions.

To exercise these rights, please contact us using the information provided in the Contact Us section. We will respond in accordance with applicable laws and regulations.

8. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Notice, unless a longer retention period is required or permitted by law (e.g., recordkeeping requirements).

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental or guardian consent. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

10. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes by posting a prominent notice on our app or website, or by other appropriate means. The “Effective Date” at the top of this Notice indicates when it was last revised.

11. Contact Us

If you have questions or concerns about this Privacy Notice or wish to exercise any rights you may have, please contact our Privacy Officer:

• Email: privacy@healthlucid.com

Mailing Address: 44814 South Grimmer Boulevard, Fremont, CA 94538